Notification for Collection, Processing and Use of Personal Data by King’s Global Pass
Mandatory disclosure regarding use of personal data by King’s Town Bank (the "Bank") and the Bank’s Service Platform King’s Global Pass. Due to the fact that gathering personal information involves risking your privacy, for the execution of the business involved (still subject to the business dealings), the Bank is bound by Article 8, Paragraph 1 of the Personal Data Protection Act (“PDPA”) to inform you of the following. Please read carefully below:
外匯業務；存款與匯款業務；行銷（包含共同行銷或合作推廣業務）；金融服務業依法令規定及金融監理需要，所為之蒐集處理及利用；金融爭議處理；非公務機關依法定義務所進行個人資料之蒐集處理及利用；契約、類似契約或其他法律關係管理之事務；消費者、客戶管理與服務；消費者保護；帳務管理及債權交易業務；資（通）訊與資料庫管理；資通安全與管理；調查、統計與研究分析；商業與技術資訊；其他經營合於營業登記項目或組織章程所定之業務；其他諮詢與顧問服務，及為遵循美國洗錢防制法(Anti-Money Laundry Act of 2020)第6038條規範之特定目的。
1. Purpose of Collection:
Foreign currencies; Deposits and remittance; Marketing (includes cross-selling and joint marketing in a financial group); Information gathering, processing and uses required by law on financial service providers for supervisory purpose; Resolution of financial disputes; Information gathering, processing and uses required by law on non-government institutions; Management of contracts, contract-like arrangements or legal relations; Consumer/Customer management and service; Consumer protection; Account management and debt transactions; Information, communication and database management; Information/Communication security and management; Survey, statistics and analysis; Commercial and technical information; Other registered services or services specified in the Memorandum of Association; Other consultancy services and for specific purposes in compliance with Section 6038 of the Anti-Money Laundering Act of 2020.
2. Types of personal information:
Name, national ID number, gender, date of birth, contact information and information about specific standard information for accessing the website, and information such as the contents of relevant business applications or contracts. The information from the relevant business, account or service relationship between the Bank and Applicants or between the Applicant and a third party (such as the Joint Credit Information Center, Financial Information Service Co., LTD) shall be deemed the most accurate version of the information.
3. Duration, place, subject and method of use of personal information:
3.1 Duration: The duration needed to serve the underlying purposes.
3.2 Place: Any place, local or foreign, where any of the below subjects are located.
3.3 Subject: According to domestic and foreign laws and regulations, the competent investigation authority or financial supervision authority (such as the Financial Supervisory Commission, the U.S. Department of the Treasury or the Department of Justice), the Bank (including other institutions commissioned to perform services), institutions that are permitted by law and other institutions that perform relevant services (e.g. correspondence banks, Financial Information Service Co., Ltd., Western Union and its authorized Western Union Agents, Joint Credit Information Center, Financial Ombudsman Institution, recipients of internationally transmitted personal data that are not restricted by the competent central government authority or other parties with appointed corporation etc.) are allowed to collect personal data for specific purposes under “Notification for Collection, Processing and Use of Personal Data by King’s Global Pass” given such information of Applicant is used within the Bank (including Bank's affiliated companies, shared users of Applicants’ information and promotional partners of the Bank).
3.4 Method: Information is to be used in both automated and non-automated means that comply with PDPA (including but not limited to written, electronic or international transmission, etc.).
4. Pursuant to Article 3 of PDPA, you may exercise the following rights over your own information held by the Bank:
4.1 Except for the circumstances described in Article 10 of PDPA, the right to inquire, review or obtain duplicate copies of information held, for which the Bank is permitted under Article 14 of PDPA to collect a small fee to cover its costs.
4.2 The right to supplement or rectify personal information held by the Bank. However, Article 19 of the Implementation Rules of the PDPA requires you to state reasons and facts.
4.3 The right to stop the Bank from collecting personal information according to Article 11, Paragraph 4 of PDPA in the event that the Bank is found to have violated PDPA while collecting, processing or using your personal information.
4.4 The right to stop the Bank from processing, using, or limited processing of your personal information according to Article 11, Paragraph 2 of PDPA, should you have doubts toward the correctness of information held by the Bank. This excludes situations where you have consented in writing or situations where the Bank is required to continue its use of the information as part of its business activities, provided that the area of dispute has been remarked clearly.
4.5 The right to stop the Bank from processing, using, or limited processing of your personal information, and to have personal information deleted from the Bank's database according to Article 11, Paragraph 3 of PDPA, when the purpose for which information was collected no longer exists or when the duration expires. This excludes situations where you have consented in writing or situations where the Bank is required to continue its use of the information as part of its business activities.
5. If you wish to exercise the abovementioned rights vested by Article 3 of the PDPA or inquire on ways you may exercise these rights or the filing procedures, please visit the Bank branches during business hours with your personal identification information and signature seals identical to that registered with the Bank in the Specimen Card of the Account.
6. The influence on your right that you don’t provide your personal information
You are free to choose whether to provide personal information and the types of information to provide to the Bank. However, if you refuse to provide information that is necessary for due diligence or operational purposes, the Bank may not be able to offer better services or at all. We seek your understanding in this matter.
※The Bank reserves the right to amend this Notification at any time, and notify you the amendments orally, in writing, or by telephone, text messaging, e-mail, facsimile, electronic documents, website announcement, or other methods that may give you direct or constructive notice regarding the amended matters. Should you wish to continue doing business with the Bank, you are considered to have agreed to the amendment.
The Applicant to the Agreement (the “Applicant”) whoever applies for the King’s Global Pass with King’s Town Bank (the “Bank”) agrees with all kinds of services between the Applicant and the Bank in relation to the Services. If there is any further amendment made to the Agreement, it shall be governed by relevant regulations of the Bank. The Bank is also allowed to directly announce related amendments through King’s Global Pass Service Platform without further notice or written agreement to the Applicant.
Section 1: General Terms and Conditions
All services and amendments under the Agreement shall be governed by the terms and conditions of the following General Terms and Conditions of King’s Global Pass within all applicable scopes. However, if the law has special provisions, such provisions shall prevail.
The Applicant shall be an adult natural person who has the nationality of the Republic of China and is not under guardianship or auxiliary declaration.
The definitions under this Article are as followings:
2.1 King’s Global Pass (the “Services”) refers to the websites and APP of King’s Global Pass (the “Service Platform”) under the domain managed by the Bank connected through Applicant’s computer or personal mobile device through an Internet connection with the Bank to obtain the relevant financial services provided by the Bank.
2.2 “King’s Global Pass Account” refers to the exclusive Internet account applied by the Applicant for the Services with the Bank.
2.3 “Customer Opening Account Information” refers to the personal information or data filled in by the Applicant for registering the Services through registration page or applications.
2.4 “ID Number” refers to the uniform number noted on the effective and legitimate R.O.C National Identity Certificate held by the Applicant.
2.5 “Electronic Document” refers to word, voice, picture, video, mark, or other data transferred by Internet from the Bank or the Applicant, which are made as the records showing their expression via electronics or other method that a person may not identify from perception and which is provided for electronic processing use.
2.6 “Log-in Account” refers to the exclusive log-in account or username established by the Applicant of his/her King’s Global Pass Account to use the Services.
2.7 “Log-in Password” refers to the exclusive log-in password established by the Applicant of his/her King’s Global Pass Account to use the Services.
3 Collection of Personal Information
The Applicant agrees to the terms and conditions of the Services, including but not limited to related foreign services such as inquiry, transaction, settings or amendment of King’s Pay as well as the service items related to the Agreement. The content of each product is subject to the announcement by public notice in the business premises and website. The Bank shall ensure the correctness of information on specific services provided within the Services. The Bank's obligations to the Applicant shall be no less than these services.
4 Collection of Personal Information
4.1 According to domestic and foreign laws and regulations, the competent investigation authority or financial supervision authority (such as the Financial Supervisory Commission, the U.S. Department of the Treasury or the Department of Justice), the Bank (including other institutions commissioned to perform services), institutions that are permitted by law and other institutions that perform relevant services (e.g. correspondence banks, Financial Information Service Co., Ltd., Western Union and its authorized Western Union Agents, Joint Credit Information Center, Financial Ombudsman Institution, recipients of internationally transmitted personal data that are not restricted by the competent central government authority or other parties with appointed corporation etc.) are allowed to collect personal data for specific purposes under “Notification for Collection, Processing and Use of Personal Data by King’s Global Pass” given such information of Applicant is used within the Bank (including Bank's affiliated companies, shared users of Applicants’ information and promotional partners of the Bank).
4.2 The Applicant hereby agrees and accepts that the Bank may exercise the rights pursuant to Article 3 of the Personal Data Protection Act. The Applicant further understands that it reserves the rights to amend or terminate the notification for the Bank to collect, process and use of personal data for marketing purposes at any time by sending emails to the customer service email address stated under Article 19 of the Agreement.
4.3 The Applicant hereby declares and confirms that the third party personal information provided by the Applicant to the Bank including the personal data of a third party other than the Applicant, the Applicant has informed the third party in an appropriate manner and the third party accepts and agrees that the Bank has the rights to collect, process and use of the third party’s personal data for international remittance purposes. The Applicant acknowledges and understand that it is responsible to notify the third party of any amendments of the relevant notifications or notices of the Agreement in front and obtain the third party consent.
4.4 The Applicant hereby agrees that the Bank may, partially or entirely, outsource personal information between the Applicant and the Bank to a third party and agrees that the Bank may provide the correspondence data of the Applicant to a third party authorized by the Bank to perform tasks within scope required to complete the tasks. The Bank shall ensure that the personal information of the Applicant collected by the third party is in compliance with applicable requirements of outsourcing laws and regulations by the competent authority and execute the outsourcing contacts where the third party is obliged to keep the provided personal information confidential. Furthermore, there must be strict protection procedures in regards to collect, process, and utilize the personal information to protect the rights and interests of the Applicant.
一、 立約人使用本服務前，應先確認本服務正確網址為：https://ktb-wu.com.tw/ ，或確認係於前述所揭露之正確位置下載京匯通APP，才開始使用。如有疑問，請致電本服務客服電話：06-2130002詢問。貴行將盡善良管理人之注意義務，隨時維護本服務平台的正確性與安全性，並隨時注意有無偽造之網頁或APP，以避免立約人之權益受損。
5 Application and Log-in Process of the King’s Global Pass Account
5.1 The Applicant shall ensure the correctness of the King’s Global Pass URL (https://ktb-wu.com.tw/) or the King’s Global Pass APP before making use of the Services. Please call the service line (06-213-0002) for inquiries. The Bank shall exercise due diligence in managing the correctness and security of website information. The Bank shall also be on the lookout for fake webpages and apps to prevent losses to the Applicant.
5.2 To use the Services, the Applicant shall provide the Customer Opening Account Information to the Bank for applying the King’s Global Pass Account. The Applicant declares and guarantees that the Electronic Document (including but not limited to the Customer Opening Account Information) transmitted to the Bank for account opening purposes is legitimately authorized and correct. If the Applicant and Bank suffers any damages attributable to the aforesaid, the Applicant shall be liable for all damages.
5.3 The Applicant shall ensure the spelling of the provided English name meets the requirements based on the translation system of the Bureau of Consular Affairs for approval. If the provided English name is not directly translated from the Chinese name but is stated as the other name on the passport, the Applicant is required to provide a copy of his/her passport to the customer service email address within 10 business days upon notification by the Bank for approval. If the English name filled in by the Applicant has obvious inputting errors or missing words, the Applicant agrees to authorize the Bank to modify. If the Applicant fails to fill in the English name, it is deemed to authorize the Bank to translate his/her English name on behalf of the Applicant. The Applicant further agrees that if any disputes arising from this abovementioned translation, the Applicant shall be liable for all damages and the Bank has no responsibility.
5.4 When the Bank receives the application the King’s Global Pass Account, the Applicant agrees the Bank may request the information of “Z21 inquiry and verification for National Identification Certificate receiving, reissuing, and replacement information” and “Z22 record and supplemental notation information of notification cases” from the Joint Credit Information Center in order to verify the identity of the Applicant. The Bank may preserve, record, and save all type of electronic application and inquiry record and identification information of the Applicant.
5.5 The Applicant agrees and acknowledges that the Bank retains the rights to approve the Applicant’s application of the King’s Global Pass Account and that the account may only be used after the application has been approved by the Bank. The Applicant agrees that, no matter the Bank approves the application or not, the Bank may deny the Applicant’s application without notifying the Applicant in another method and the Applicant shall not object thereto.
5.6 Once the Bank approves the Applicant’s application of the King’s Global Pass Account, the registration of the Services is considered to be successful. To use the Services, the Applicant shall login the Service Platform using the Applicant’s ID, Log-in Account and Log-in Password or the use of built-in verification methods for a verified mobile device (including but not limited to fingerprints and facial recognition). If the Applicant has not fulfilled the responsibility to keep safe of its log-in information resulting damages caused by the misappropriation use of the account, the Applicant shall be liable for all damages and the Bank bears no responsibility. To enhance the Applicant’s account security, when the Applicant inputs wrong Log-in Password for three consecutive times, the Bank system will automatically cease the Applicant from using the Services. If the Applicant intends to resume the Services, the Applicant shall proceed with the relevant procedures of the Bank. The Applicant represents and guarantees to the Bank that the King’s Global Pass Account is only used by the Applicant.
5.7 When the misappropriation use of the account occurs following the Applicant’s log-in information is lost, damaged, destroyed, stolen, or been obtained through any other matters that is not legally authorized, the Applicant shall immediately contact the customer service email address stated under Article 19 of the Agreement and inform the Bank to terminate the Services by deleting his/her King’s Global Pass Account.
The Bank shall be responsible for the outcome of the third party's use of the Services before the notice is received. This however excludes any of the following circumstances:
5.7.1 The Bank is able to prove that the misuse is due to the Applicant's intentional or negligent act.
5.7.2 The misuse happens more than 45 days after the Bank transmits transaction data or an account statement in the form of an Electronic Document. However, special circumstances (e.g. long-distance travel, hospitalization, etc.) where the Applicant is unreachable for notification in time are excluded from the above rule; in such cases, the 45-day period begins from the day the special circumstances end, unless the delay in notification is caused by an intentional or negligent act of the Bank. The Bank shall bear the costs of investigation into the misuse and theft described in Article 5.7.1.
6 Notice of Use of the King’s Global Pass Account
6.1 The Applicant acknowledges and understands that the King’s Global Pass Account is a special purpose account agreed between the Applicant and the Bank to provide the service items under the Service Platform. The King’s Global Pass Account is exclusive to the Applicant, the Applicant acknowledges that it has no rights to request interests or other account rights or benefits from the Bank.
6.2 Unless otherwise agreed in the Agreement, the Applicant is not allowed to cancel the completed remittance transaction. If there is a likelihood of a material violation of law or material breach of the Agreement by the Applicant, the Bank may terminate the Services under the Agreement.
6.3 Beginning with the first day of using the Services, the Applicant agrees to pay remittance fees, handling charges, and other related fees according to the standard rates stipulated by the Bank in relation to the Services. If any subsequent change to the fee changes of the Services is amended, deleted or altered, the Bank shall, 60 days prior to the change, notify the Applicant in writing, or by public notice in the operating offices or on the websites of the Bank which shall state that the Applicant may object before the change becomes effective by terminating his/her King’s Global Pass Account; otherwise the Applicant shall be deemed accepting the amended, deleted or altered fee charges in relation to the Services. However, if the amendment is in favor to the Applicant, the aforesaid shall not be applicable.
7 Foreign Exchange Declaration
7.1 The Applicant shall comply with the regulations governing the declaration of foreign exchange receipts and disbursements or transactions and the notice for the banking business assisting Applicant for the declaration of foreign exchange receipts and disbursements or transaction promulgated by the Central Bank to declare the settlement amount or type of the remittances per transaction if the Applicant implements any transactions under the Agreement involving the necessity for the declaration to the Central Bank for settlement (purchase or sale) of foreign exchange. If there is any false declaration or incorrect information being filled in on the declaration, the Applicant may be imposed a fine of a certain amount.
7.2 The Applicant agrees that the Bank may file relevant declaration on behalf of the Applicant within the scope permitted by the related laws and regulations (the Applicant shall admit to all the declaration filed by the Banks on behalf of the Applicant). When the Bank files the declaration on the Applicant’s behalf and is aware that the Applicant has already exceed the exchange cap or may not conduct such exchange under related laws and regulations, the Bank has to right to deny such transactions. If the exchange has been completed, the Bank may write off the part of the Applicant’s exchange amount which exceeds the cap on a method the Bank considers appropriate.
7.3 If the Bank discovers any false declaration, the Bank reserves the right to limit or cease the Applicant’s rights to use the Services of the King’s Global Pass Account.
8 Risks of Software and Hardware Installation and Network System Transmission
8.1 The Bank and the Applicant shall each ensure the security of the information systems used to prevent illegal access, collection, alteration, damages to the records of the Services or Applicant’s personal information.
8.2 The Applicant shall install all the computer software, hardware, and security-related equipment required to access the Services. The Applicant shall bear all costs and risks associated with the installation. The Applicant shall not share mobile devices with others, save the fingerprints or facial recognition information of others on mobile devices, or arbitrarily breach the security of mobile devices, and shall be cautious of hacker attacks to ensure the security of the mobile devices and account. Where the software, hardware and documents mentioned in this clause are provided by the Bank, the Bank agrees only to use by the Applicant within the scope of the Services.
8.3 The Applicant agrees to use the Internet to transmit and receive Electronic Document with the Bank. The Applicant shall enter into Internet service agreement with each Internet business operators for the rights and obligations and shall be responsible for the expenses and risks of the use of Internet.
8.4 If the Bank is unable to transmit or transmit incomplete transaction information of the service items under the Agreement due to system maintenance or operation requirements from the Bank or partners of the Bank, the Applicant agrees that the Bank may temporarily suspend the transmission without notice; and the Applicant shall not request any direct or indirect damages arising from the temporary suspension.
8.5 The Bank has no obligation to proceed with the information or message transmitted from the Applicant given the Applicant fails to comply with system or relevant process. The Bank may refuse to proceed with the received Electronic Document if any one of the following situations takes place:
8.5.1 The Bank has reasonable doubt about the truthfulness of the Electronic Document or correctness of the matters stated in said document.
8.5.2 The Bank’s processing of the Electronic Document will violate relevant laws and regulations.
8.5.3 The Bank is unable to charge the fees payable by the Applicant from the Payment Account due to the reasons by the Applicant.
8.6 The Bank shall notify the Applicant the reason and situation through the mutually agreed method when the Bank does not execute the Electronic Document according to the preceding paragraph. The Applicant may confirm with the Bank through the mutually agreed method upon notified.
8.7 The Applicant understands that while using the Services, the process of Electronic Document transmission between the two parties, under the premise of the Bank ensuring the security of the information system, there is still risks of third party invading, destroying or retrieving the Applicant information through the Internet. For disputes arising from third party breaks the Bank’s protective measure of the information system or uses the loophole of the information system, the Bank is responsible to provide evidences and is liable to the damages occurs to the Applicant. If the information of the Applicant is leaked or the direct or indirect losses of Applicant is caused by other circumstances that are not attributable to the Bank, the Applicant shall be liable for all damages and the Bank has no responsibility.
9 Effectiveness of Electronic Document
Unless stipulated by the applicable laws and regulations otherwise, the Bank and the Applicant agrees to use the Electronic Document as a way of expression and the Electronic Document exchanging under the Agreement shall have the effect equivalent to written document.
10 The Time Limit of the Electronic Document Exchange Process
The Applicant understands that the Electronic Document submitted by the Applicant, except for inquiry items, will be automatically processed by the Bank's computer of the Service Platform. The Applicant cannot recall a submitted Electronic Document once it has been confirmed by the Applicant. However, the Applicant can recall or amend scheduled transactions that are yet to fall due, subject to the deadlines specified by the Bank. In circumstances where the Bank or the Applicant is unable to determine the identity or the content of Electronic Document sent by the other party, the Electronic Document shall be considered to have never been sent in the first place. However, if the Bank is able to confirm the identity of the Applicant, the Bank shall notify the Applicant, by the means agreed by both parties of the fact that the content cannot be identified.
11 Process of the Mistake on the Electronic Document
11.1 For use of the Services under the Agreement, if a mistake has happened on the Electronic Document due to the reason not attributable to the Applicant, the Bank shall assist the Applicant for correction and shall provide other necessary assistance.
11.2 If a mistake has happened to the service in preceding section due to the reason attributable to the Bank, the Bank shall correct it immediately after it is aware of the mistake and shall inform the Applicant via the Electronic Document or other method agreed by both parties.
11.3 In the event that, during use of the Services, the Applicant transfers funds into the wrong account or in a wrong amount, such as by entering an incorrect bank code, account number, or amount, the Bank shall provide the following assistance immediately on being notified by the Applicant:
11.3.1 Provide details relating to the transaction to the extent permissible by law.
11.3.2 Notify partners of the Bank for the related service items (such as Western Union) for assistance.
11.3.3 Report the results.
12 Confidentiality Obligation
Unless stipulated by other laws, the Bank shall ensure the Electronic Document exchanged and the Applicant’s information collected for the use or implementation of the Agreement not to be disclosed to a third party, nor to be used in the purpose not related to the Agreement. When the Applicant agrees to notify a third party, the Applicant shall ensure the third party complies with the confidentiality obligation under this Article. If said third party breaches the confidentiality obligation, it will be deemed that the Applicant breaches the obligation. If the Applicant suffers damages due to the violation of the preceding paragraph by the Bank, the Bank shall be liable for the compensation according to the Consumer Protection Act and other relevant laws.
13 Mechanism of Mobile Device Authentication Service
13.1 Applicant who has agreed to the terms and conditions of the Mobile Device Authentication Service (Mobile Service) and has activated the Mobile Service of King’s Global Pass APP are qualified to use the Quick Login Service for King’s Global Pass (please refer to the Instructions of Quick Login Service for King’s Global Pass for more details).
13.2 If the Applicant wishes to suspend, terminate or resume the Mobile Service, the Applicant shall proceed with the relevant procedures of King’s Global Pass APP.
13.3 If misappropriation use occurs following the Applicant’s log-in information is lost, damaged, destroyed, stolen, or been obtained through any other matters that is not legally authorized, the Applicant shall immediately re-activate the authentication process on the updated mobile device. The Mobile Service of the previous device will be disabled once the re-activation process on the updated mobile device is completed.
14 Temporary Suspension or Termination of the Services
Unless otherwise stipulated by the Agreement, if there is any one of the following situations, the Applicant agrees to cooperate with the Bank for the temporary suspension or termination of the Services under the Agreement or to the extent permissible by law. The Applicant may not claim against the Bank for any direct or indirect damages or losses arising from the temporary suspension or termination:
14.1 The Applicant provides untruthful information to open an account.
14.2 The Applicant provides or lends the Applicant’s account to others for use of the Services.
14.3 The Applicant uses the account for fraud, money laundering, and other illegal matters.
14.4 The Applicant uses other’s or fake identity for account application.
14.5 The Applicant account has been notified as an alert account or a derived controlled account due to the use of the Services.
14.6 The Bank monitors and investigates the suspicious transactions involving the Applicant’s account and confirms that there are illegal matters.
14.7 The Applicant refuses to explain to the Bank in regard with period review process, the type and purpose of the transaction, or the source of the funds.
14.8 The Bank suspects and identifies the account to have money laundering, terrorist financing transactions or irregular major changes in transaction patterns and user behavior.
14.9 Without violation of applicable laws and regulations, the Bank knows or has to assume the funds which transfer from and to the Applicant is from corruption or misuse of public assets.
14.10 The Applicant is a terrorist or terrorism group which is acknowledged or investigated by foreign government or international money laundering institution or which is being imposing economic sanction.
14.11 If there is necessary of system maintenance or operational requirement, change of circumstances, or requirement from competent authority, the Bank is allowed to temporarily suspend or terminate the Services following the Bank’s announcement on the Service Platform with estimated maintenance period.
14.12 The Applicant violates the other stipulations under the Agreement and fails to rectify such violation after being demanded to do so or being claimed to do so within a time limit.
14.13 The Bank or the competent authority considers that there is a likelihood of illegal or improper use of the account.
15 Compensation Liability
The Bank and the Applicant both agree to transmit or receive Electronic Document under the Agreement. Both parties agree that, if there is any delay, omission, or mistake attributable to one party which leads to the other party’s damages, such party shall be responsible and compensate the other party for the damages.
16 Termination of the Services by the Applicant (Deletion of King’s Global Pass Account)
The Applicant may terminate the Agreement at any time. The Applicant may not login the terminated King’s Global Pass Account on the day that the Bank completes the termination of the account. All the information (including but not limited to details of remittance transaction, details of log-in, information of frequent beneficiary, and other electronic records). After the Services is terminated, the Applicant must re-apply for the Services online, or according to other methods announced by the Bank. The Applicant may not request the Bank to maintain or recover the information of the terminated account. The Applicant understands and acknowledges that the Bank is obligated to preserve relevant information internally under applicable laws and regulations as well as under internal rules after the Applicant applying for termination of an account.
17 Preservation of the Records
The Bank and the Applicant shall preserve all the records of the Electronic Document related to instruction of transaction and ensure their truthfulness and completeness. The Bank has duty of case to preserve the said records. The period for the preservation is over 5 years, but a longer period will apply if stipulated by other laws and regulations.
18 The Effect, Change, and Termination of the Agreement
18.1 The Agreement shall be effective from the day the Applicant clicks to agree the Agreement on the Service Platform to the day the Applicant apply for the termination of the King’s Global Pass Account.
18.2 If any terms and conditions of the Agreement is amended, deleted or altered, or the service items related to the Agreement are amended or altered, the Bank shall, 7 days prior to the change, notify the Applicant on the Service Platform or on the website of the Bank which shall state that the Applicant may object before the change becomes effective; otherwise the Applicant shall be deemed accepting the amended, deleted or altered terms and conditions or the amended service items shall be applicable automatically. For the following changes, however, the Bank shall notify the Applicant in writing, by e-mail, or a method agreed to by both the Bank and the Applicant at least 60 days prior to the effective date. The notification must include detailed descriptions of the changes, comparisons of the original and revised terms, and effective date in a clear manner, informing the Applicant of his/her right to object and notify the Bank to terminate the Agreement before the changes take effect. If no objection is raised by the Applicant before the effective date, the changes are considered accepted by the Applicant:
18.2.1 Changes in the method of notifying the other party in cases of theft or misuse of username, password, certificate, private key, or any unauthorized conduct.
18.2.2 Other matters stipulated by the competent authority.
18.3 The termination of the Agreement shall not affect the rights and obligations happened before the termination.
19 General Terms
19.1 The Agreement and the rights and obligations arising from the Agreement shall not be assigned or transferred without the other party’s consent.
19.2 The Bank may inform the Applicant via the email address provided by the Applicant for the purpose of performing the Agreement or if there is any matter that the Bank shall inform the Applicant personally. If the Applicant changes its email address, it shall notify the Bank in writing or in other agreed method and it agrees the changed email address shall become the place where the Bank delivers its notice. If the Applicant fails to notify the Bank in writing or in other agreed method for the change of its email address, the latest email address the Applicant inputted shall be considered the place where the Bank delivers its notice. The Applicant shall take related risks if the notice may not be delivered to the Applicant or the delivery is incomplete because the Applicant changes its email address and fails to inform the Bank.
19.3 The customer service line and email address are as follows. If there is any change, please refer to the announcement of the Service Platform.
Service Line: 06-2130002
Email Address: firstname.lastname@example.org
19.4 The title of each article of the Agreement is for convenience of reference only and shall be affect the interpretation, explanation, and understanding of the relevant articles and sections of the Agreement.
19.5 The establishment, effect, explanation, performance of the Agreement shall be governed by R.O.C laws.
19.6 For any disputes arising from the Agreement, both parties agree that Taiwan Tainan District Court shall be the court of first instance. If the law has special provisions for exclusive jurisdiction, such provisions shall prevail. However, the application of Article 47 of Consumer Protection Act or Article 436-9 of the Code of Civil Procedure on small claim court may not be excluded.
Section 2: King’s Pay Agreement
Unless defined otherwise in the Agreement, all the specific items are defined below:
1.1 “King’s Pay Remittance Services” refers to Western Union Remittance Services offered by the Bank with cooperation of the network, which consists of Western Union Remittance System outside the jurisdiction of Taiwan and the authorized Western Union Agent (the “WU Agent”), that Applicant can access from the Applicant's computer or mobile device through an Internet connection with the Bank, without visiting the Bank in person.
1.2 “Western Union” refers to Western Union Financial Services, Inc. (which supports the remittance from the U.S., Canada, and Mexico and commercial service transaction business) and Western Union International Limited (which supports all other remittance business), and their affiliates.
1.3 “Payment Account”, also known as the “Fund-in Account”, refers to a designated account agreed and added by the Applicant to use exclusively as an account for the Applicant to pay any payment, fees as well as receiving refunds arising from the King’s Pay Remittance Services.
1.4 “Receiving Method” refers to the method agreed by the Applicant with the Bank as to how the Applicant would like the receiver to receive money arising from the King’s Pay Remittance Services.
1.4.1 “Cash” refers to the Applicant has to provide the remittance information (including but not limited to tracking number (MTCN) and remittance amount) to the receiver; the receiver is required to bring the remittance information and a valid government-issued photo ID to any of Western Union’s agent location for cash pickup.
1.4.2 “Bank Account” refers to the money transfer amount shall be deposited into the receiver’s bank account.
1.5 “Paying Method” refers to the method agreed by the Applicant with the Bank as to how the Applicant would like to pay for the transaction arising from the King’s Pay Remittance Services.
1.5.1 “Bank Transfer” refers to the Applicant would pay through online banking transfer or ATM via the Payment Account.
1.5.2 “Bank Branch” refers to the Applicant pays at any branches of the Bank with the payment information generated from the King’s Pay website to complete the transaction.
2 Notice of Use of King’s Pay
2.1 King’s Pay Remittance Services offers the Applicant to transfer money up to certain transaction amount, the transaction limits are subject to amount stated on the Service Platform. The Bank may deny the transaction if the transaction amount exceeds the transaction limits and the Applicant may not object thereto.
2.2 King’s Pay Remittance Services may only transfer money to the beneficiary who has been appointed by the Applicant as frequent beneficiary. The Bank may deny the transaction if the beneficiary is not the appointed frequent beneficiary and the Applicant may not object thereto. The number of the frequent beneficiary appointed by an account shall be capped to 5 people. If the Applicant intends to revise the information of beneficiary, it shall delete the original beneficiary information before it may increase a new one. The deletion of said information is capped to 2 times per month.
2.3 If the King’s Pay Remittance Services applied by the Applicant involves the inward or outward remittance to Mainland area, the Applicant agrees to proceed with the remittance under the competent authority’s regulations.
2.4 When the Applicant implements the King’s Pay Remittance Services, the computer system of the Bank will automatically calculate all the fees for the remittance. The Applicant agrees that the said fees will be charged simultaneously with the proceeding of the remittance services based on the West Union’s fee standard (the fee standard may be different in different countries and for different services). Once the Applicant clicks to agree the confirmation details on the Service Platform, it shall be deemed the Applicant agrees being charged with such fees.
2.5 Once the Applicant has confirmed the transaction details on the Service Platform, the Applicant is only allowed to pay the transaction by the selected Payment Method (Bank Transfer / Bank Branch) and the selected Payment Method is not allowed to be modified.
2.6 The Applicant shall ensure and shall check that all the transaction information on the Service Platform (including but not limited to frequent beneficiary information, amount of the remittance, amount payable, method for receiving money, bank account, payment method) is accurate and true and fulfills the Applicant’s needs. The Bank shall not be responsible for the confirmation or review of the information. If there is any operating mistake by the Applicant, or there are errors or omissions to the information filled in, which leads to the Applicant’s damage or losses (including but not limited to remitting the money to wrong person or remitting wrong amount), unless otherwise stated under Article 11 of the “General Terms and Conditions” where the Bank shall provide assistance to the Applicant, the Applicant shall be responsible for its damages or losses and the Bank shall not be responsible to remitting the amount back or return the amount to the Applicant. No claim or request shall be made by the Applicant against the Bank.
2.7 If it is required by the Bank’s internal auditing need or the competent authority’s investigation, the Applicant agrees that the Bank may disclose the information related to the King’s Pay Remittance Services to said entities and said entities has the rights of audit and investigation.
2.8 The Applicant acknowledges and understands the content of the King’s Pay Remittance Services and agrees to comply with the required operational period for withdraw remittance amount, remittance fees, method for foreign exchange, notice service, payment method for remittance, refund application, data protection, use of data, etc, stipulated by the agreements, notice items, and related rules between the Bank and Western Union. The Applicant further agrees to comply with applicable laws and regulations promulgated by the competent authorities (including but not limited to the Central Bank, the Financial Supervisory Commission, and the Bankers Association of the R.O.C).
3 Foreign Exchange Rate
The King’s Pay Remittance Services shall be dominated in USD and the Bank may exchange it to NTD for charging purposes. The exchange rate is as follows:
3.1 Exchange rate from USD to NTD: The rate shall be based on the “International Express Remittance USD” listed by the Bank and the Bank may adjust such rate based on the actual situation in foreign exchange market or temporarily delist the exchange rate.
3.2 Exchange rate from USD to other currencies: The rate shall be based on the Western Union’s exchange rate.
4 Foreign Exchange Declaration
King’s Pay Remittance Services only provides remittance services under certain transaction purposes, the Applicant is not allowed to make a transfer if the transaction purpose falls outside of the transaction purposes stated on King’s Pay.
5 Payment Account
5.1 The Applicant may reach agreement with the Bank through King’s Pay Remittance Services and use its own NTD saving account opened at the Bank or other Applicant’s NTD saving account verified through the inter-bank financial information verification process network established by Financial Information Services of the Applicant’s identity as the Payment Account exclusive for the Applicant to pay all related payments and fees and to receive refunds arising from the remittance services from King’s Pay.
5.2 Because of the system and procedure of the Service Platform, the Applicant may only appoint three Payment Accounts. If the Applicant requires any replacement, the Applicant shall delete the original appointed Payment Account and then appoint a new Payment Account. During the period before the complete of the review process of such replacement, if the original appointed Payment Account is being settled or ceases to be used, there is a risk that the King’s Pay Remittance Services may not be used. The Applicant acknowledges and is willing to take the responsibility for the inconvenience and all the possible losses arising therefrom.
5.3 Based on the stipulations in the Agreement, the Applicant authorizes the Bank to collect all fees and charges from the Applicant’s Payment Account directly for each application of remittance transaction without advance notification unless there is other stipulation requiring advance notice from the Bank.
6 Refund and Change of Remittance
6.1 Unless the refund of remittance is initiated by the Bank or Western Union, if the Applicant needs to apply for refund or change of remittance, the Applicant shall fill out relevant application form for refund or change of remittance on the Service Platform before the completion of such remittance process and the Applicant shall comply with the Bank or Western Union’s related regulations.
6.2 If the Applicant’s remittance has been credited to the local beneficiary Bank, the King’s Pay Remittance Services shall be deemed complete. The Bank may not proceed with any refund or change of remittance applied by the Applicant. The Applicant may not object hereto and shall take all the related risks and responsibilities by itself.
6.3 If the Applicant has not set up the Payment Account, he/she can only apply for a refund at the counter of the Bank in person.
6.4 The Applicant agrees that the Bank may deduct related fees from the refund and transfer the remaining in NTD with exchange rate based on the “International Express Remittance USD” listed by the Bank at the time of refund to the designated Payment Account or to be refunded at the counter of the Bank (depending on the applied instruction by the Applicant) as the delivery of the refundable remittance. Once the refund payment has been transferred or paid to the Applicant, the refund process is considered accepted by the Applicant.
7 Transaction Verification
7.1 Upon complete of transaction, the Applicant can inquire the transaction details through the King’s Global Pass Account as well receive transaction details certificate / statement sent out by the Bank to the Applicant’s email address registered at the Service Platform. Based on the abovementioned, the Applicant agrees that the Bank shall not have to further provide or deliver any transaction certificate or statement of its remittance services.
7.2 Based on the preceding paragraph upon each transaction has been completed, the Applicant must verify and confirm if the transaction results and account transaction details are correct. If there is any incorrectness, the Applicant shall notify the Bank via the service line or email address listed on the Service Platform within 45 days of the complete of such remittance.
7.3 The Bank shall immediately conduct an investigation upon receiving the Applicant's report. The Bank shall inform the Applicant of the outcome of the investigation in writing (including but not limited to email or notice on the Service Platform) within 30 days after receiving the report. The Applicant may inquire and confirm by itself.
WESTERN UNION® MONEY TRANSFERSM SERVICE IS PROVIDED ON THE FOLLOWING TERMS AND CONDITIONS.
Western Union® Money TransferSM transactions can be sent and picked up at most Western Union® Agent locations worldwide. Customers may call the number listed below for the address and hours of nearby locations. Some locations are open 24 hours.
Regular money transfers are usually available within minutes for pick up by the receiver, subject to the opening hours of the receiving Western Union Agent ("Agent") location. The Next Day/2 Day and account-based money transfer services are available upon request to limited countries. The money sent using the Next Day/2 Day money transfer service will be available for collection within 24 and 48 hours respectively. Account-based transfers generally take up to 5 business days, though transfers to mobile wallets are often available within minutes. Exceeding amount limitations, regulatory restrictions or other restrictions in certain countries may delay the transaction. Western Union does not act as the agent or representative of any bank for any purpose and does not accept deposits on behalf of any bank. Call the number below for details.
Money transfers will normally be paid in cash, but some Agents may pay by cheque or a combination of cash and cheque or may offer or the receiver may choose other ways to receive funds and some money transfers may be paid to accounts. All cash payments are subject to availability, receivers showing documentary evidence of their identity and providing all details about the money transfer required by Western Union, including sender's and receiver's names, country of origin, approximate sum, MTCN and any other conditions or requirements applicable at the Agent location. The sender authorizes Western Union to honor the receiver's choice of method to receive funds even if it differs from the sender's. Cash money transfers shall be paid to the person that Agents deem entitled to receive the transaction after verification of identity often through examination of identification documents. Such payment can be made even when the form filled out by the receiver contains minor errors. Neither Western Union nor its Agents carry out a comparison of the "To Send Money" form against the "To Receive Money" form to verify the address given for the receiver. In some destinations the receiver may be required to provide identification, a test question answer or both to receive funds in cash. Test questions are not an additional security feature and cannot be used to time or delay the payment of a transaction and are prohibited in certain countries.
Applicable law prohibits money transmitters from doing business with certain individuals and countries. Western Union is required to screen all transactions against lists of names provided by the governments of the countries in which we do business, including the US Treasury Department's Office of Foreign Assets Control (OFAC) and the European Union. If a potential match is identified, Western Union researches the transaction to determine if the name matched is the individual on the relevant list. On occasion, customers are required to provide additional identification or information, delaying transactions. This is a legal requirement for all transactions processed by Western Union (inclusive of transfers that originate and terminate outside of the US).
TRANSFER FEES - Written information explaining how Western Union charges the sender for making a money transfer will either be displayed prominently at the Agent location or shown to the sender prior to completion of the payment order. Unless applicable law in the destination country requires otherwise, the sender will bear all fees for the money transfer. In certain cases, payment of a money transfer may be subject to local taxes and service charges.
FOREIGN EXCHANGE - Money transfer payments will normally be made in the currency of the destination country (in some countries payment is available only in U.S. dollars or other alternate currency). In addition to the transfer fee applicable to each transfer and if the currency which the sender presents to an Agent is not the currency to be received by the receiver, all currency is converted at Western Union's then current rate of exchange. The currency will be converted at the time of transfer and the receiver will receive the foreign currency amount shown on the transaction form. In a few countries local regulations require the currency to be converted at the time the receiver is paid, in which case the exchange rate and any amounts shown on the transaction form may be subject to exchange rate fluctuations between the time of transfer and the time the receiver collects the funds. Western Union calculates its rate of exchange based on commercially available interbank rates plus a margin. Most rates of exchange are adjusted several times daily in line with the relevant closing rate of global financial markets. The exchange rate applied may be less favourable than some publicly reported commercial exchange rates used in transactions between banks and other financial institutions. Any difference between the currency exchange rate offered to customers and the currency exchange rate received by Western Union will be kept by Western Union (and, in some instances, its Agents) in addition to the transfer fees. Additional information about exchange rates for specific destination countries can be obtained by calling the number below or on our website at www.westernunion.com.
Sending and receiving in countries that provide payment in multiple currencies: Senders must select the currency of payment at the time the send money transaction is made. The transfer fee and the money Western Union (or its Agents, mobile phone or account provider) makes when it changes the funds into foreign currency may vary based upon the payment currency selected. In some countries it is possible to decide to receive the funds in a currency different from the one that the sender selected. Western Union (or its Agents, mobile phone or account provider) may make additional money when your funds are converted into the currency selected by the receiver.
電話通知 － 西聯在大部份國家提供通過電話通知收款人匯款已到達的服務，此項服務另行收費。按址送款 － 部份國家有支票或銀行本票的送款上門服務，此項服務另行收費。附言 － 在發匯至大部份國家時，匯款人可以隨匯款添加附言，此項服務另行收費。
TELEPHONE NOTIFICATION to the receiver that the money transfer is available for pick up is offered in most countries for an additional fee. MESSENGER DELIVERY of a cheque or a bank draft is available in some countries to selected destinations for an additional fee. SUPPLEMENTAL MESSAGES may be included for an additional fee with money transfers sent to most countries.
短信服務 － 西聯在部份國家提供免費的短信通知服務，以告知匯款人收款人已經領取匯款，或告知收款人匯款金額已經可以領取。服務供應商收取的服務費全部由匯款人或收款人承擔。西聯不承擔短信服務相關的任何費用。如果適用法律允許，短信將發送至表單中所提供的匯款人及/或收款人的手機號碼。西聯將把短信發送至協力廠商閘道以作傳送。西聯對其專屬系統之外未能送出的短信或技術故障不承擔任何責任。
SMS – Where available, Western Union offers free SMS notification to indicate that the transaction has been collected by the receiver (for the sender) or that funds are available for collection (for the receiver). Charges applied by the service provider are the exclusive responsibility of the sender or receiver. If permitted by applicable law, the SMS will be sent to the sender's and/or receiver's mobile number they have provided. Western Union will send SMS messages to a third party gateway for delivery. Western Union is not responsible for undelivered SMS or technical malfunctions that occur outside of its proprietary systems.
ACCOUNT BASED TRANSFERS – Where available, the receiver may incur additional fees for receiving the sender's funds through a mobile telephone or to a bank or other account. Transfers should be sent to a local (receiver) currency account, otherwise the receiving institution may convert the funds at its own exchange rate or reject the transaction. The receiver's agreement with its mobile phone service, mWallet, bank or other account provider governs the account and determines their rights, liability, fees, funds availability and account limitations. In the event that the account number provided (including mobile phone numbers for mobile accounts) does not belong to named receiver, the transfer will be credited to the account number provided by the sender. Western Union may make money from fees associated with use of an account. Western Union accepts no responsibility to the sender nor to any account holder for any fees, exchange rates used for conversion to non-local currency, acts or omissions of the destination or intermediary financial service providers.
REFUND - Western Union will refund the principal amount of a money transfer (at the applicable exchange rate described herein in effect at the time the refund is made) upon the written request of the sender if payment to the receiver is not made or credited within 45 days. Transfer fee refunds are made upon sender's written request if the money transfer is not available to the receiver within the time specified for the selected service, subject to the business hours of, and availability of funds at, the location selected for payment and other conditions, including, without limitation, conditions beyond the control of Western Union or its Agents, such as inclement weather or telecommunications failure. Transfer fees are not refunded if the transfer is stopped at the sender's request. Payment of some money transfers may be delayed as a result of the application of United States or other applicable laws. To the extent allowed by law, Western Union may deduct an administrative charge from money transfers that are not picked up within one year of the send date.
LIABILITY - WESTERN UNION DOES NOT GUARANTEE THE DELIVERY OR SUITABILITY OF ANY GOODS OR SERVICES PAID FOR BY MEANS OF A WESTERN UNION MONEY TRANSFER. THE SENDER'S TRANSACTION DATA IS CONFIDENTIAL TO HIM AND SHOULD NOT BE SHARED WITH ANY OTHER PERSON OTHER THAN HIS RECEIVER. THE SENDER IS CAUTIONED AGAINST SENDING MONEY TO ANY PERSON HE DOES NOT KNOW. IN NO EVENT SHALL WESTERN UNION OR ANY OF ITS AGENTS BE LIABLE IF THE SENDER COMMUNICATES TRANSACTIONAL DATA TO ANY PERSON OTHER THAN HIS RECEIVER. IN NO EVENT SHALL WESTERN UNION OR ANY OF ITS AGENTS BE LIABLE FOR DAMAGES FOR DELAY, NONPAYMENT OR UNDERPAYMENT OF THIS MONEY TRANSFER, OR NON-DELIVERY OF ANY SUPPLEMENTAL MESSAGE, WHETHER CAUSED BY NEGLIGENCE ON THE PART OF THEIR EMPLOYEES OR AGENTS OR OTHERWISE, BEYOND THE SUM EQUIVALENT TO US$500 (IN ADDITION TO REFUNDING THE PRINCIPAL AMOUNT OF THE MONEY TRANSFER AND THE TRANSFER FEE). IN NO EVENT WILL WESTERN UNION OR ITS AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THE FOREGOING DISCLAIMER SHALL NOT LIMIT WESTERN UNION'S OR AGENT'S LIABILITY FOR DAMAGES RESULTING FROM WESTERN UNION'S OR AGENT'S GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT IN THOSE JURISDICTIONS WHERE SUCH A LIMITATION OF LIABILITY IS VOID.
Western Union reserves the right to change these Terms and Conditions or the offered service without notice. Western Union and its Agents may refuse to provide service to any person.
資料保護 — 您的個人資訊由西聯根據適用的法律處理。在您使用西聯的產品和服務時，我們會使用您的個人資訊及其他因為您和我們的客戶關係所收集或產生的個人資訊。這些資訊包括來自其他服務的資訊，例如匯款、帳單支付，或會員計畫的細節，以往使用我們服務的歷史，以及市場行銷選擇的資訊。此資訊用於向您提供您所要求的服務以及其他活動，例如行政管理、客戶服務、反洗錢、合規及法律責任，驗證您的詳細資訊，分析和研究我們擁有的資訊以瞭解我們的客戶、防止欺詐，債務和盜竊，從而説明我們改進我們的產品，服務和營運，並在您的同意的前提下，通過電子郵件，電話，郵寄，短信及其他相關管道給您發送商業通信。
DATA PROTECTION – Your personal information is processed under applicable laws by Western Union. We use personal information you provide to us when using our products and services, as well as other information that is collected or generated during our relationship with you. This includes information from other services like money transfers, bill payments, loyalty or membership program details, previous use of our services history, and marketing choices. This information is used to provide you with the services you have asked for and for activities such as administration, customer service, anti-money laundering, compliance and legal duties, validate your details, to help us understand our consumers by doing analysis and research of the information we hold, to help prevent and detect fraud, debt and theft, to help us improve our products, services and operations, and, subject to your choices, send you commercial communications by email, telephone, post, SMS and by any other relevant channel.
Western Union may use, collect from and share with other businesses that work with us, information from other products and services and convenience and/or rewards programs, for which you have registered. This information may be used for any of the purposes in this section. We will hold and retain the information that you give us about another person including the details of the receiver of our services in order to execute the transaction. Prior to providing this information you are obliged to notify and secure authorisation from the other person on the use of this information as set out in this section. The provision of this information is optional information, but needed to execute the transaction and provide these services to you. Without it, Western Union is unable to execute the money transfer or payment service, facilitate convenience activities or other requested services.
We may provide the information we hold to parties located in countries other than the country in which the information originally was collected or created, including to affiliates in the United States, for the purposes set out in this section. The categories of data transferred include personally identifiable information, contact details and information relating to the money transfer, transaction history, and any other information supplied by you. We may also provide the information to other organisations and authorised service providers, including those that help us run our business, if there is a reasonable need to do so, to carry out or aide the money transfer, future services, or for any of the reasons or uses set out in this section. We may add to information you provide with information from other businesses or individuals, including information to validate the accuracy of your information provide by you. Western Union and our affiliates worldwide may disclose your personal information, including without limitation your name, customer ID number, address and bank account information, (i) if we are required to do so by domestic or foreign law or legal process or (ii) to law enforcement authorities or other government officials (including those in this country, the United States or elsewhere) for purposes such as detecting, investigating, prosecuting and preventing crimes, including money laundering and related criminal activity, and the recipients may further disclose the information for these and other related purposes.
You have a right to ask us to see and get a copy of your information, for which we may charge a small fee. You can also correct, erase or limit our use of the information which is incomplete, inaccurate or out-of-date. And you may object at any time on legitimate reasons to the use of your information, where the processing is not required to complete the service, or required by a law or regulation. If you wish to exercise these rights or no longer wish to receive commercial communications from Western Union, please call Western Union using the number below during regular business hours.
Please consult our Privacy Statement: https://www.westernunion.com/content/wucom/global/en/privacy-statement.html
CONTRACT AND CUSTOMER RELATIONS - Our contract is with the sender. We have no obligations to any other party, such as a party the sender sends funds on behalf of. If you are not satisfied with the service you should also telephone the number below. A representative will investigate your concerns fairly and speedily.
The Western Union Money Transfer Service is provided by Western Union Financial Services, Inc., an American company (for money transfers from the United States, Canada and Mexico, and for commercial services transactions) and Western Union International Limited, an Irish company (for all other transactions), through a network of authorised Agents and representatives.
Customer Service Center Hotline: 400-819-9377*
Opening Hours: 08:00-23:00 Daily
© 2020 WESTERN UNION HOLDINGS, INC. All Rights Reserved
Revised May 2020